The Tenant Contact Centre is here to help you throughout your tenancy.
You can also call us on 0845 643 0859.
Please find some commonly asked questions below, should you require
any further help or advice please call us on the number shown above
or email us using the contact page. |
Q. What happens when I decide I want to leave my property?
Most tenants will have signed a fixed term tenancy for either six
or 12 months, in most circumstances you will be unable to leave your
property until this fixed term has expired. Please call one of our
agents if you are considering laving your property.
Q. I can't afford my rental payment this month, what should
I do?
Firstly don't panic, in most cases we can in conjunction with your
landlord allow you to make a rental payment on a different date, however
you must contact us so when are aware that there is a problem. If
you don't contact us you may incur late payment charges and even be
evicted from your property.
Q. I want to make changes to the property I am renting, is
this possible?
This depends on your landlord and what changes you wish to make. You
must not make any changes without written approval from us, failure
to do so could affect your security deposit at the end of your tenancy.
Please call us on 0845 643 0859.
Q. Something has broken in the property, what should I do?
You must contact us if there are any problems with the property no
matter how minor. If you or another tenant has caused damage you must
still report this to us.
Q. I want to renew my tenancy
You will receive a renewal letter from us approximately 2 months before
your existing tenancy is due for renewal. At this point you will have
the option to renew for another fixed term contract, usually 6 or
12 months, renew on a rolling month by month contract (this must be
approved by the landlord first) or end your tenancy and vacate the
property.
Q. Where is my security deposit held?
In accordance with current government legislation your deposit is
held securely at www.depositprotection.com, you will receive confirmation
from the DPS along with your deposit ID and repayment ID, you must
ensure you keep this information in a safe place as this will be needed
at the end of your tenancy.
If you have further questions please call us on 0845 643 0859 |
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